This proposed paper is glance towards future research project and a trend on social media. With the topic of Empathy becoming a hot subject at the moment on social channels such as LinkedIn.
The problem is not that user journeys are messy; it is that our tools are too simple. We have been designing for lines when people live in (messy/overlapping) spirals. To understand that, we need to bring time, complexity, this is where anthropology can help.
Landing in a Different World After a short flight, my flight descended through Adelaide’s morning sky. Below, the green algae bloom sprawls across the water like a vast, luminous stain. A big topic around Australia, and the reason I left my fishing rod at home. This was my first visible sign that I was stepping […]
This quick story begins in the shadow of a bridge. With me in the shadows, there is a group of people who spoke of their working lives as though they had been displaced to its underside. They had survived corporate mergers, but not unscathed. Their lament was sharp; the “middle-management soup” of acquisitions had thickened […]