Ethnographic Futures & Marketing: A Quick Reflection.

Brett Allen • March 8, 2025

The idea of ethnographic futures has been at the forefront of my mind in recent weeks. After reading a number of papers and a book on Design Ethnography (Pink et al.) I have come to realise just how much work I’ve already done in this field. Today, I have been pouring over papers for an ethnographic workshop later in the week with Deakin Uni. When I was asked earlier this week for examples, I suddenly realised how many I had organised and run—less the anthropological lens.

On reflection, design, advertising, and marketing are inherently future-focused. One of my long-standing issues with marketing data is that it’s always retrospective—a record of what was rather than what could be. It consists of artefacts of predicted futures. Looking back, the early days of the 1950s and marketing technology did an exceptional job—albeit often sexist—of selling the future. In doing so, they cultivated an atmosphere of imagined futures.

Let’s take a step back. Advertising agencies are wild places. They require energy, open-mindedness, and an unburdened imagination to explore future possibilities truly. A client submits a brief aiming to meet a particular goal. The first task is to understand the target audience and align the business’s objectives with the audience’s—finding the communication or idea that connects the two. This, in itself, is a topic worthy of a research paper. We used many methods to understand audiences. Sometimes, we mined client databases. Other times, we accessed large datasets like Roy Morgan Single Source. Again artefacts (Cenus data quickly outdates). But my favourite projects were immersive ones, where account managers, media strategists, and creative directors got to know the audience firsthand.

I remember one project at an international agency where we transformed the boardroom into a giant children’s bedroom—oversized toys, chairs, a bed, and beanbags. The client was initially brought in for workshops, discussing why they developed their products and how they imagined children engaging with them. We made them show us. As the sessions continued (and as a few bottles of Shiraz were consumed), the atmosphere became more relaxed and creative. In the following days, parents and teenagers were invited to play. The main takeaway was that, regardless of age, imagination was a key determining factor—especially when inspired. From that, a “Make It Your Own” campaign was developed, which became a commercial success.

On a smaller scale, more recently, I worked on a campaign for a paper company—one of my favourites because it resulted in stock selling out quickly. Over the years, I’ve run countless campaigns involving giveaways or prizes. Surprisingly, the hardest is the million-dollar giveaway. People are likelier to enter a competition with multiple smaller prizes than one colossal prize. I’ll return to this point. The challenge for the paper company was selling a particular quality of paper. We decided to conduct street interviews in Melbourne, filming 50 interviews over a few days. Each participant was asked permission to use their footage, and surprisingly, most signed the waiver. The key question: What would you do with a million dollars? The responses fell into three themes: fun (buying a cow was a classic), philanthropy, and self-indulgence. We grouped the responses and cut them into 60-second and shorter individual clips, then used them for targeted advertising—matching demographics and affinities to the three categories. The response exceeded expectations. The paper sold out within weeks, engagement rates were high, and the comments provided rich consumer insights for future campaigns. Who would have guessed that someone wanting to buy a cow would resonate powerfully with an audience?

Returning to the idea of multiple prizes versus a single large prize, this phenomenon has always fascinated me. My first experience with it was in the early 2000s when I ran a promotion to give away a $130,000 luxury car. The campaign offered alternative prizes like luxury holidays and experiences. It was a free entry competition by just watching a 60-second video and answer a simple question. Yet, the conversion rate was only 1%. Over 12 weeks, only a couple of thousand people entered. A few years later, I ran a campaign for a major sporting event, giving away tickets to the main event. The same low response happened again. Puzzled, I pushed the sporting body to study fan behaviour. Over the following months, we visited grassroots clubs, attended games, spoke to supporters, and even spent time in the bar. After visiting ten clubs, a clear pattern emerged: fans calculated the odds before entering. They assumed that thousands of people would join, making their chances slim. So, why bother? For the next event, we changed the approach—offering daily giveaways of single tickets with a secondary chance to win two tickets to the final. The impact was immediate. From memory, the result was a dramatic increase in entries, with over 100,000 participants.

Another campaign that stands out was for a travel company I had initially been dismissive of. Over a couple of weekends, we invited families and couples into the agency, interviewing them on camera about their ideal cruise holiday. After a few interviews, I realised the data we had been working with wasn’t thick enough for any meaningful planning. Each group received lunch and travel discounts for participating. Looking back, I’d now question the authenticity of their responses, but at the time, the videos inspired the client to adopt a new creative approach. Travel is an imagined event—it reveals both social and personal values and connections to everyday life. The messaging and image work was very ‘inspirational’ with amazing footage of destinations and motivating music. The idea was to inspired a future travel which was a success. However! Money wins out an the agency incouraged the client on to the next project.

This is just a quick reflection on over a hundred consumer group studies and research projects I’ve worked on. I’ll leave this opened ended to add some more case studies.

  • home built in an office
  • focus groups in a hardware store, also the inspiraton for my Scmackos ad “builders mate”
  • hours in repco store watching men buy motor oil
  • endless number of focus groups on everything from school snacks to colour selection for branding
  • 50+ hours in display homes learning about how people imagined thier future home
  • hours in aged care facilities speaking to families
  • countless UX sessions/ Considering I have built over 400 websites, that is a lot of time
  • owning a icecream and confectonary retail store was an endless study

  
By Brett Allen March 28, 2026
Learning to See Organisations Differently
By Brett Allen March 25, 2026
I cannot remember the name of the small eucalyptus purchased on sale from Bunnings. That seems important now, though it mattered less when I planted it. At the time, it was a small tree placed in the far corner of the garden with a fairly simple intention. I wanted to feed the New Holland honeyeaters that regularly moved through the yard. They were already part of the garden’s rhythm, arriving in quick bursts, calling sharply, disappearing again into the shrubs and fences and neighbouring trees. Planting the eucalyptus felt like a small act of welcome. A gesture of provision. Ten years later, the tree is about five metres tall and covered in small pink flowers. It has become something other than what I imagined. The New Holland honeyeaters do visit it. In that sense, the plan worked. But the tree was never only theirs. Wattlebirds arrive with their rougher, more assertive presence. Other honeyeaters come through too, drawn by nectar and movement. Superb fairy-wrens dart in and out of the lower branches, not for the flowers exactly, but for the insects that the flowers attract. In the evening, a ringtail possum and its joeys visit the tree, moving through it with a different tempo altogether. Occasionally, a grey-headed flying fox arrives from the new local colony, an animal not always welcomed by nearby fruit growers, but here, in this garden, it appears as part of the same wider set of relations. It is welcome here. The tree has become a meeting point. Not a symbolic one only, but a practical one. A place where nectar, insects, shelter, shade, habit, hunger and timing gather together. What began as a planted object has become a small ecological field. Its meaning is not held in the tree alone, but in the relations that form around it. The tree is not simply “in” the garden. It is helping make the garden into a different kind of place. The tree has also changed how the garden sounds. In the afternoons, corellas, galahs and cockatoos pass overhead, sometimes unseen at first, announced by their calls before their bodies appear above the roofline. Their sound belongs to the wider suburb rather than only to the backyard. It comes from above, across fences, roads, powerlines and the remnant trees that still hold the memory of a much larger habitat. Their calls are not background noise. They are a reminder that the garden sits inside a larger aerial world, one that birds read and use in ways I can only partly understand. Closer in, the rainbow lorikeets arrive with less subtlety. They are bossy, bright and possessive, turning the flowering tree into a noisy argument over nectar. They do not simply feed. They claim, chase, scold and return. Their colour almost feels too vivid for the garden's muted greens and greys, yet they belong completely to it. The eastern and crimson rosellas are different. They feel more delicate, more occasional. I mostly see them when the tree is in flower, as if the pink blossoms briefly open a door through which they re-enter the backyard. The hammock sits close to the lemon tree, so the garden is not only eucalyptus blossom and bird movement. There is citrus in the air too, especially when the leaves are brushed or the weather is warm. The smell is sharp, clean and slightly oily, mixing with the softer scent of flowering gum, damp soil, dry mulch and the faint sweetness of nectar. After rain, the garden smells heavier. The eucalyptus leaves release that familiar resinous scent, while the lemon tree cuts through it with something brighter. It is a smell of domestic care and wild visitation at once. From the hammock, the backyard is never silent. There is the high chatter of honeyeaters, the scratch and shuffle of small birds in the foliage, the sudden wingbeat of lorikeets arriving too fast, the rasp of wattlebirds, the thin contact calls of fairy-wrens, and the overhead clamour of parrots moving through the afternoon. The ding-ding of a crimson rosella in another nearby tree. My attempts to mimic the sound are met with a harsh chatter. In the evening, the sound changes again. The birds withdraw. Possums begin their quieter work in the branches. Leaves move without wind. The garden becomes less visual and more textural. I wander to the corner with my torch to say hello to the possumn and to curse it eating my roses as well, but it is welcome in this tree. This is where the anthropological view becomes useful. It asks me not to see the backyard as a private domestic space occupied by a few visiting animals, but as a shared and negotiated environment. The animals are not decorations added to human life. They are participants in the making of place. They arrive with their own needs, patterns and risks. They move through fences, property lines and human intentions without much concern for the categories we place around them. The backyard, then, is not only a garden. It is a habitat, corridor, feeding site, refuge, territory and threshold. Sitting in the hammock beneath the flowering eucalyptus, close to the lemon leaves, close to the birdbath, I become aware that care is often less grand than we imagine. It is not always rescue, intervention or expertise. Sometimes it is water in the birdbath, filled daily. Sometimes it is planting for a flower that will open in another season. Sometimes it is learning to sit still long enough to notice who comes, when they come, and what they do once they arrive. The first tree was planted for a single species, but it has taught me to think beyond that single-species intention. The New Holland honeyeaters were the beginning of the relationship, not its limit. The tree has drawn me into a wider multispecies awareness, where care becomes less about choosing one animal to help and more about creating conditions in which many forms of life can pass through, feed, shelter, rest and return. There is also a lesson in time. Ten years is a long time in the life of a garden, but not such a long time in the life of a tree. The eucalyptus has grown slowly into significance. Its current flowering is not just a seasonal event, but the result of a decade of waiting, weather, soil, roots and repeated visits. The garden remembers through growth. Relationships take shape through recurrence. The birds know the tree now. The possums know it. The insects know it. The flying foxes may know it only occasionally, but even that occasional visit matters. I sit beneath it and think about what it means to share an urban space with animals whose lives are often made difficult by the very environments we have built. A backyard cannot undo habitat loss. A flowering tree cannot resolve the conflicts between flying foxes and fruit growers, or between urban expansion and the animals displaced by it. But it can still matter. It can become part of a patchwork of small refuges, minor corridors and everyday acts of repair. The garden is not peaceful in the simple sense. It is busy, contested, scented, noisy and alive. The lorikeets argue. The honeyeaters negotiate access. The fairy-wrens hunt through the insects. The rosellas appear and disappear with the flowering. The possums come at dusk. The flying fox arrives from a colony that some people would rather not have nearby. The lemon tree perfumes the air beside me while the eucalyptus feeds animals above me. So I have planted another flowering eucalyptus. This one will flower at a different time of year. That feels like a small adjustment in the rhythm of care. Not just more planting, but more attention to timing. More attention to the gaps between seasons. More attention to who might be hungry when one tree has finished, and another has not yet begun. Perhaps that is what the first tree has taught me. Caring for backyard animals is not about imagining myself as the centre of their world. It is to become more attentive to the world's already unfolding around me. It is to plant, watch, refill, wait and learn. The far corner of the garden is no longer far away. It has become one of the places where relationships happen.
By Brett Allen March 19, 2026
A few years ago, I would never have imagined becoming an ethnographer of the train. But geopolitics has a way of rearranging the mundane. As fuel prices surge, a consequence of unnecessary war in the Middle East and trade wars, all decided in distant corridors of power. The ripple effect has forced me to switch from my car to public transport. From driving the lines, tracing my own routes through the road network insulated in steel and glass, I was thrown in with everyone else.  What I found has become curious. A train line is not simply a route through space. It is a line, physical and imagined, entangled with a multitude of lives, intentions, and temporalities. Knotting together and unravelling at each station along the journey. A student boards at one stop, a shift worker departs at the next, and a consultant opens a laptop three stations later. The line gathers and disperses, gathers and disperses. Each node of the collection station, platform, and carriage doors rounds up and orders human packages. People gather, but they do not meet. They are collected. Sorted. Loaded. Pack away. Arriving at the station or stop, bodies pour out in a slow, uniform current, phones in hand, heads bowed. I couldn’t shake the image of workers leaving the machine in Fritz Lang’s Metropolis . The same shuffling gait. The same downcast eyes. But these aren’t labourers broken by industrial discipline. These are knowledge workers, voluntarily tethered. I began to think of the smartphones as umbilical cords. Unnecessary ones at that. These digital entanglements connect each person to hegemonic entities they can barely name or conceive. Big tech, algorithmic processes, AI, data architectures, concepts that don’t enter the mind of the commuter. So who is nourishing whom in this arrangement? The user feels connected, sustained. The platform extracts attention, data, and behavioural surplus. Both parties believe the other is the dependent. And then there were the laptops. People are already working buried in emails, spreadsheets, Slack messages — before they’d arrived at the office. Whatever happened to the Australian ethos of working to live rather than living to work? That sensibility assumed a clean boundary between labour and leisure, between the office and the beach. The smartphone has erased or weakened that line. Work, rest, and distraction occupy the same device, posture, and glazed expressions. You cannot tell from looking whether someone is answering their manager or scrolling memes. The activity is identical. I noticed all of this because I was reading Tim Ingold’s Life of Lines , a physical book, held in two hands, which, of course, is its own technology of insulation. Ingold distinguishes between the wayfarer, who moves attentively through the world, and the transported person, who is essentially a parcel moved from one destination to another. My fellow commuters had gone further. They were being transported through physical space while simultaneously being transported through digital space. Present in neither. Autonomous in neither. The train line, this thing that entangles us all at different points of time and space, had become merely a conduit, its knots of human meeting pulled tight and never opened. The car windscreen has been replaced by the phone screen. The private cabin has been replaced by the digital bubble. The insulation persists. It just changed the substrate. I looked up from my book and saw lines everywhere. The fixed line of the rail corridor. The invisible lines of the wireless signal. The lines of text on every screen. The lines of force run from Washington to fuel pumps to household budgets to train tickets. And the line I was travelling, entangled with a multitude at different points of time and space, knotting and unknotting at every station. We were all following lines. None of us chose quite where they led. Perhaps the most honest thing I can say is this: I am one of the drones, too. I was reading a book about lines while being carried along one, performing a more prestigious version of exactly what everyone else was doing, absent from the shared space, following a thread of my own. The only difference was the moment I looked up. Maybe that’s enough. The ethnographic instinct isn’t immune to the pattern. It’s the willingness to notice you’re in it.
More Posts